Cancellation policy and refund depend on the booked activities
You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a $35 termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.
1. For Hotel wildlife safaris:
We book on behalf of clients and we (Tour operator) are required to pay the full amount of the booking is made within 45 days before arrival at the hotel. If not within 45 days, we are required to pay at least 50% of any room reserved.
- The Hotel cancellation fees:
Any room cancellation within
45 days attract a 25% cancellation fee
30 days attract a 50% cancellation fee
15 days attract a 75% cancellation fee
Less than 15 days or no show attract a 0% refund
Accommodation is almost 55% of all tour costs.
- Our Cancellation policy on a hotel wildlife safari
We reserve our safari vehicle 15 days prior to your arrival at no cost. Park fees and government taxes are paid 3 days before your arrival. Generally, Hotel Safari cancellation fees depend on days left on Hotel cancellation fees and bank charges.
2. Camping wildlife Safaris:
For camping safari, safari cancellation can be done in 10days with 15% cancellation fees from the total safari cost. 30days prior to camping safari doesn’t attract any charges.
3. Mt. Kilimanjaro and Mt. Meru climb
Cancellation on the Tanzania mountain trek can be canceled at any time. 10days before arrival attract 15% cancellation fees of all total trekking costs.
4. Cultural tours and other activities
Cancellation of cultural tours, bike tours, walking safari, canoeing coffee tours, and town tours does not attract any cancellation fees if the booking is canceled for more than 10 days. Less than that, 5% cancellation fees of total activities cost will be charged.
On the above cancellation policies, you can simply do to calculate on your own, what is to be refunded.
We guarantee less than 30 days of money refund of any due amount.
Please note that no partial refunds will be given for unused meals, hotel rooms, airport transfers, Kiwoito Africa Safaris reserves the right to increase the tour price in the event of cost increases due to changes in Local airfare, currency fluctuations, park fee increases, taxes, etc. Tanzania Adventure Travel reserves the right to alter the tour without notice.